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Service
API Integrations & Custom Development
Make business systems exchange data reliably, with observable failure paths and practical recovery behaviour.
01The work
What this service solves
This service repairs or extends the connections between an existing application and CRM, payment, ERP, internal, or third-party API systems. The goal is not merely to make a request succeed once, but to make failure visible and recovery practical.
02Signals
Typical symptoms
- Records are missing, duplicated, delayed, or out of sync between systems.
- Webhooks fail silently or retry without a clear outcome.
- A payment provider, CRM, ERP, or internal service change has broken a workflow.
- There is no useful audit trail for an important data exchange.
03Method
How the work is approached
- 01
Map the source of truth, data lifecycle, API contracts, and failure modes.
- 02
Implement clear validation, retries where they are safe, and deliberate idempotency behaviour.
- 03
Add useful error handling, audit logs, data synchronization checks, and observability.
- 04
Test normal, delayed, duplicate, and failed delivery paths before release.
04Before we begin
What the client should prepare
- API documentation, credentials through a secure channel, and sandbox access if available.
- Sample payloads, failing request IDs, logs, and business rules for data ownership.
- A description of how operators currently detect and recover from failures.
05Handover
What a successful handover includes
- Documented integration flow and configuration requirements.
- A clear account of retry, recovery, and reconciliation behaviour.
- Verification notes and operational signals to watch after deployment.
06Boundaries
When the service is not the right fit
- An integration request with no approved access to the connected systems.
- Scraping or bypassing another service's intended API and permissions.
- A request to hide failures instead of making them observable.