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Service
Custom Feature Development
Add a well-defined capability to an existing SaaS product or internal tool without destabilizing what already works.
01The work
What this service solves
This service is for an existing SaaS product or internal tool that needs a specific, useful capability added. Work begins by understanding the codebase and the surrounding business workflow so that the feature fits the system rather than becoming another source of maintenance risk.
02Signals
Typical symptoms
- A needed capability is blocked by an unfamiliar or under-documented codebase.
- The product team has acceptance criteria but no safe delivery path.
- An internal workflow still depends on spreadsheets or manual intervention.
- A previous attempt added a partial feature that is hard to maintain.
03Method
How the work is approached
- 01
Read the relevant application flows and define the smallest useful change.
- 02
Clarify acceptance criteria, boundaries, data impacts, and rollout constraints.
- 03
Implement, test, deploy, and document the feature as agreed.
- 04
Keep the scope explicit so the work stays tied to an operational outcome.
04Before we begin
What the client should prepare
- A description of the users, workflow, and outcome the feature should support.
- Relevant screens, data examples, business rules, and acceptance criteria.
- Repository, environment, and deployment access or a technical contact.
05Handover
What a successful handover includes
- The implemented feature with verification steps.
- Documentation of relevant behaviour, configuration, and data changes.
- A concise summary of any sensible follow-up work.
06Boundaries
When the service is not the right fit
- An open-ended request to build an undefined product from scratch.
- A request to change production behaviour without acceptance criteria or a way to validate it.
- A feature that depends on unavailable third-party approvals or access.