All services
Service
Production Bug Fixes & Software Rescue
Find the cause of a live issue and make a safe, testable correction in software already serving users.
01The work
What this service solves
This service is for a production issue that is affecting customers, orders, operations, or confidence in an existing application. The aim is to understand the failure before changing the system, then correct the underlying cause rather than only hiding the symptom.
02Signals
Typical symptoms
- Errors that only appear in production or under a specific customer flow.
- A failed job, payment, sync, or background process with unclear ownership.
- A regression after a release, dependency update, or configuration change.
- A fragile workaround that keeps an important workflow moving but creates more risk.
03Method
How the work is approached
- 01
Reproduce the issue safely using available logs, data, and environment context.
- 02
Trace the root cause across code, configuration, dependencies, and integrations.
- 03
Fix the underlying problem and add targeted regression coverage where appropriate.
- 04
Support a controlled deployment and document the change and any remaining risks.
04Before we begin
What the client should prepare
- A short description of the impact and expected behaviour.
- Relevant error messages, timestamps, logs, or screenshots.
- Access to the codebase and a safe environment, or a technical contact who can provide it.
- Known recent changes, release history, and operational constraints.
05Handover
What a successful handover includes
- A clear summary of the cause and the change made.
- Relevant tests, verification steps, and deployment notes.
- Any remaining risks, monitoring points, or recommended follow-up work.
06Boundaries
When the service is not the right fit
- A request to guess at a fix without any system access or evidence.
- A need for an immediate guarantee before the application can be assessed.
- A brand-new product build with no existing software to inspect.